FAQs – And The Oats

How will my order be delivered to me?

You will get a confirmation email after placing your order. Your order number and the expected delivery date will be informed to you.

Can I modify my order after placing it?

You cannot add new products to an order that has already been placed, but you can always place a new order for the products you wish to purchase. Please get in touch with us at customer care if you want to remove items from your order and cancel it so that a new order can be placed.

How can I track my order?

Once your order has been shipped, you will receive a message with the shipment details. Along with the AWB and consignment number, it will also list the courier service's name. You can write to us at order@andtheoats.com or visit their website to track your order.

Are there any shipping charges?

All orders above Rs.250 get FREE Shipping with us. The shipping costs that are displayed at checkout should be regarded as final.

Is Cash on Delivery available?

Yes, Cash-On-Delivery is available at no extra cost.

How long will it take for the order to be delivered?

After receiving the order, we dispatch the products within 2 working days. Your shipment will arrive within 5-7 working days post order placement. However, please allow extra time for remote locations and unexpected weather conditions.

What is the best way to contact And The Oats?

You can ring us at +91 95992-05196 contact number or write to us at connect@andtheoats.com

Can you prioritize speeding my product delivery?

Give our customer care a call if you'd want us to hurry up with your order. A status update will be provided to you after we consult with our logistics partner. Please take note that only prepaid orders are eligible for this.

Why use Oats as a Hero Ingredient?

Oatmeal is a fantastic ingredient to use in your skin care products because of the many benefits it has to offer. It moisturizes, protects, exfoliates, and cleanses your skin. Oatmeal also helps boost collagen production, improves your skin complexion, and reduces skin inflammation. Many people use oatmeal as a home remedy for soothing dry, itchy, or irritated skin.

Have you tested your products on animals?

No, all our products are animal test free and FDA approved. We are cruelty free, vegan and vegetarian friendly.

Are your products natural and free from all the chemicals?

Yes, all our products are 100% vegan made with natural ingredients and free from harmful chemicals, making them great for you and great for the planet. We are SLS free, dermatologically tested, and leave zero plastic footprints.

Why should I prefer And The Oats over other products available in the market?

Our products are crafted with love and made with all-natural, organic ingredients that give you a healthy, nourished skin. They are vegan, FDA approved, cruelty-free and made safe to be used by everyone.

Do you use fragrance in your products?

Our products have been formulated with the finest natural ingredients. We do not use any artificial fragrances in our products that can hamper the natural pH level of the skin and cause acne, irritations and dry patches. Only natural scent boosters made with organic ingredients and pure essential oils are used in our products

How will my order be delivered to me?

Can I modify my order after placing it?

How can I track my order?

Are there any shipping charges?

Is Cash on Delivery available?

How long will it take for the order to be delivered?

What is the best way to contact And The Oats?

Can you prioritize speeding my product delivery?

Why use Oats as a Hero Ingredient?

Have you tested your products on animals?

Are your products natural and free from all the chemicals?

Why should I prefer And The Oats over other products available in the market?

Do you use fragrance in your products?

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